Safety Guidelines
Your safety and security are our top priorities
Verification & Trust
We encourage all users to complete their verification to build trust in our community:
- Email Verification: Verify your email address to secure your account
- Phone Verification: Add an extra layer of security with SMS verification
- Identity Verification: Upload a government-issued ID for enhanced trust
- Business Verification: Verify your business documents if you're a business owner
Verified users receive a verified badge and higher trust scores, making them more attractive to potential partners.
Safe Communication
When communicating with other users:
- Keep all communication within our platform's messaging system
- Never share personal financial information (bank details, credit cards) via messages
- Be cautious of users asking for payment outside the platform
- Report any suspicious behavior immediately
- Use our built-in reporting system if you encounter inappropriate content or behavior
Safe Bookings
Before making or accepting a booking:
- Review the user's profile, ratings, and verification status
- Read previous reviews from other users
- Check the listing details and photos carefully
- Communicate clearly about expectations and requirements
- Use the platform's payment system - never pay outside the platform
- Keep records of all communications and agreements
Privacy & Security
- Enable Two-Factor Authentication (2FA) for enhanced account security
- Use strong, unique passwords
- Review your privacy settings regularly
- Be mindful of what information you share in your public profile
- Report any unauthorized access to your account immediately
- Keep your device and browser updated with the latest security patches
Reporting & Blocking
If you encounter any issues:
- Report Users: Use the "Report User" feature if someone violates our community guidelines
- Block Users: Block users who make you feel uncomfortable or unsafe
- Report Content: Report inappropriate listings, messages, or ad creatives
- Contact Support: Reach out to our support team for serious issues
Remember: When you block a user, they cannot see your listings, send you messages, or book your spaces. You also won't see their content or be able to interact with them.
Emergency Contact
We recommend adding an emergency contact to your profile. This information is only accessible to platform administrators and may be used in case of emergencies or account security issues.
You can add or update your emergency contact information in your profile settings.
Best Practices
- Always read reviews before booking or accepting bookings
- Communicate clearly and professionally
- Respond to messages and booking requests promptly
- Complete bookings as agreed and provide proof of placement when required
- Leave honest, constructive reviews after completing transactions
- Respect other users' time and property
- Follow all local laws and regulations
- Be respectful and professional in all interactions
Warning Signs
Be cautious if someone:
- Asks for payment outside the platform
- Pressures you to make quick decisions
- Refuses to communicate through the platform
- Has no verification badges or reviews
- Offers deals that seem too good to be true
- Asks for personal financial information
- Behaves inappropriately or makes you feel uncomfortable
- Has multiple negative reviews or reports
If you encounter any of these warning signs, report the user immediately and do not proceed with the transaction.
Need Help?
If you have questions or need assistance:
- Read our Terms of Service
- Review our Privacy Policy
- Contact our support team through the platform
- Report issues using the reporting features
Stay Safe, Stay Verified
Complete your verification and follow these guidelines to ensure a safe and positive experience for everyone.